Terms of Service

1. Services & plans

We design and build websites under fixed-price plans. The current plans and what each includes are published on our website and confirmed to you in writing (WhatsApp or email) before work begins. That written confirmation, together with these Terms, is the complete agreement for your project.

Plan	Price (one-time)	Includes
Starter	₹2,999	Up to 5 pages, 1 year hosting, SSL, Google Map, WhatsApp & call buttons, social links, basic SEO, responsive design
Business	₹6,499	10–15 pages, 6 months hosting, SSL, chatbot, blog, admin panel, SEO setup, everything in Starter
Ecommerce	₹11,499	Online store up to 50 products, payment integration (UPI, cards, COD), order & stock management, coupons, reviews, admin panel, 6 months hosting, SSL

Prices are in Indian Rupees. Where GST applies it will be shown on your invoice. Prices may change for new orders at any time; the price confirmed to you in writing is the price for your project.

2. Payment terms

• Starter: 100% payable in advance before work begins.
• Business and Ecommerce: 50% payable in advance before work begins; the remaining 50% payable on completion of design, before the website is made live on your domain.
• Payment is accepted by UPI, bank transfer, or any other method we confirm in writing.
• Work starts only after the advance is received. Timelines in Section 6 count from that date.
• If the final balance is not paid within 15 days of us notifying you that the site is ready, we may suspend the project and, after 30 days, treat it as cancelled under Section 3 and Section 14.

3. No-refund policy

We build custom websites. Once you engage us we allocate designers and developers to your project, reserve delivery slots and, in many cases, purchase hosting, domains or third-party licences on your behalf. Those costs and that time cannot be recovered, which is why we do not offer refunds. Specifically:

• There is no refund if you change your mind, no longer need the website, or decide to use another provider after paying.
• There is no refund for delays caused by late or missing content, feedback or approvals from your side (see Section 5).
• There is no refund if you are dissatisfied with a design that was built according to the plan and the brief you approved. Design revisions are handled under Section 4, not by refund.
• There is no refund for any unused portion of hosting, SSL or support periods.
• There is no refund for third-party costs (domain names, premium plugins, payment gateway charges, stock images) purchased for your project.

The only exception: if FlareX cancels the project itself for reasons entirely within our control and without any fault on your part, we will refund the advance you paid, less any third-party costs already incurred on your behalf. This exception does not apply to cancellations under Section 12 (Acceptable use) or Section 14 (Termination for your breach).

Please ask us any questions before paying. We are happy to explain exactly what your plan includes.

4. Scope, revisions & extras

• The page count, features and integrations are those listed for your plan. Anything not listed is out of scope.
• You get two rounds of design revisions on the initial design before build. Each round is a consolidated list of changes sent together. Further rounds, or changes requested after you approve the design, are charged at our then-current hourly rate, quoted in advance.
• Minor text and image corrections during the build are included. Restructuring pages, adding sections, new features, or changing the design direction after approval are extras.
• Content writing, logo design, photography, stock images and copywriting are not included unless your written confirmation says so. We will help you shape the content you provide.
• Extras are quoted in writing and payable in advance.

5. Your responsibilities

To deliver on time we need you to:

• Provide your logo, text, images, business details and any login credentials (domain registrar, existing hosting, payment gateway) within 7 days of paying the advance.
• Reply to our questions and review requests within 3 working days. If we do not hear from you, the project timeline pauses until we do.
• Own, or hold a valid licence for, everything you give us. You are responsible for any text, images, trademarks, product details, prices or claims that appear on your site.
• Make sure your business, products and website content comply with applicable Indian law (including consumer protection, advertising standards and any sector rules that apply to you).

If a project stays paused for more than 60 days because we are waiting on you, we may close it. Reopening a closed project is treated as a new order at then-current prices; the original payment is not refundable (Section 3).

6. Delivery timelines

Typical delivery after we receive your content and advance: Starter 3–5 working days, Business 7–10 working days, Ecommerce 10–15 working days. These are estimates, not guarantees. They depend on how quickly you provide content and feedback, on third-party services (payment gateways, domain transfers, app-store or gateway verifications) and on the number of revisions requested. Delays caused by any of these do not entitle you to a refund or discount.

7. Hosting, SSL & renewals

• Your plan includes hosting and an SSL certificate for the period stated (Starter: 12 months; Business and Ecommerce: 6 months) starting from the day your site goes live.
• Before that period ends we will send you a renewal quote. Renewal is optional and charged separately at our then-current rate.
• If hosting is not renewed within 15 days after expiry, your website may go offline. We keep a backup for a further 30 days, after which the files may be permanently deleted. You may request a full copy of your website files at any time before deletion.
• Included hosting is shared, fair-use hosting suitable for a typical small-business site. Unusually high traffic, large media libraries or resource-heavy applications may require an upgraded plan, which we will quote.
• We aim for high availability but do not guarantee uninterrupted uptime. Maintenance, network issues and third-party outages can cause downtime.

8. Domain names

Domain registration is not included unless your written confirmation says so. If we register a domain for you, it is registered in your name and you own it. Domain renewals are charged at cost plus a small handling fee and are your responsibility to keep current; an expired domain will take your website offline and can be lost permanently. If you already own a domain, you will give us the DNS access we need to connect it.

9. Ownership & portfolio rights

• On receipt of full payment, you own the final website — its design, layout and the content you supplied — and may host it anywhere.
• Until full payment is received, all design and code remain the property of FlareX and may not be used, copied or hosted elsewhere.
• FlareX retains ownership of its reusable tools, code libraries, templates and know-how, and grants you a perpetual licence to use them within your website.
• Third-party components (themes, plugins, fonts, stock media) remain subject to their own licences.
• You agree that FlareX may show your finished website in its portfolio and marketing (name, screenshots, link) and may place a small "Built by FlareX Solutions" credit in the footer. Tell us in writing if you would rather we did not, and we will remove it.

10. Third-party services

Websites depend on services we do not control — payment gateways (e.g. Razorpay, PhonePe, UPI providers), Google Maps, WhatsApp, chatbots, email providers, plugins and app stores. We integrate them as part of your plan, but we are not responsible for their fees, approvals, availability, policy changes or removal. Payment-gateway account approval (including KYC) is between you and the gateway.

11. Support & warranty

• For 30 days after your site goes live we will fix, free of charge, any defect where the website does not work as described in your plan.
• The warranty does not cover issues caused by changes you or a third party make to the site, by content you upload, by third-party service changes, by expired hosting or domains, or by browser/device updates.
• After 30 days, updates and changes are charged at our then-current rates or under a maintenance plan if you take one.
• We provide support on WhatsApp during business hours (10am–8pm IST, Monday to Saturday). Response targets are best-effort.

12. Acceptable use

We will not build or host websites that are unlawful, that infringe others' rights, that promote hate, violence or fraud, or that sell prohibited goods or services. We may decline or stop a project that we reasonably believe falls into these categories. Payments already made are not refundable in that case (Section 3).

13. Limitation of liability

To the fullest extent permitted by law, FlareX's total liability to you for any claim arising from the Services — whether in contract, tort or otherwise — is limited to the amount you actually paid us for the project concerned. We are not liable for lost profits, lost sales, loss of data, business interruption, reputational harm, or any indirect or consequential loss, even if we were told it might occur. Nothing in these Terms limits liability that cannot be limited under Indian law.

14. Termination

• By you: you may stop the project at any time by telling us in writing. Payments already made are not refundable (Section 3), and any completed work is released only against payment for it.
• By us: we may end the project if you breach these Terms (including non-payment, abusive conduct, or a breach of Section 12), or if the project stays paused for more than 60 days. Payments already made are not refundable.
• Sections 3, 9, 13, 15 and any provision that by its nature should survive, survive termination.

15. Governing law & disputes

These Terms are governed by the laws of India. If a dispute arises, you agree to first contact us so we can try to resolve it informally within 30 days. Any dispute that cannot be resolved informally is subject to the exclusive jurisdiction of the courts at Pune, Maharashtra, India.

16. Changes to these Terms

We may update these Terms from time to time. The version in force on the date you confirm your project is the version that applies to it. The current version is always published at flarexsolutions.studio/terms.html.

17. Contact

FlareX Solutions · WhatsApp +91 93568 88215 · www.flarexsolutions.studio

See also our Privacy Policy.